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General Terms and Conditions
GENERAL TERMS AND CONDITIONS – YOU | NL
APPLICABILITY
1.1. These General Terms and Conditions apply to all offers, services, and
agreements between YOU|NL ("Consultant") and the Client. 1.2. Any purchase or
other conditions of the Client are explicitly rejected unless agreed upon in writing.SCOPE OF SERVICES & LEGAL DISCLAIMER
2.1. The Consultant provides relocation support and consultancy services for
expatriates in the Netherlands. 2.2. PROFESSIONAL DISCLAIMER: The Consultant
is not a law firm (Advocatenkantoor) nor a certified tax advisory firm
(Belastingadviesbureau). The information provided is for guidance and informational
purposes only and does not constitute formal legal, financial, or tax advice. 2.3. The
Client is solely responsible for verifying specific legal, immigration, or tax matters
with qualified professionals where necessary. 2.4. INDEPENDENT STATUS (DBA
Act): The agreement between the Consultant and the Client is an agreement for
services (Overeenkomst de Opdracht) and explicitly does not constitute an
employment relationship.OBLIGATIONS & CLIENT COOPERATION
3.1. The Consultant shall perform the services to the best of their ability
(Inspanningsverplichting). No guarantee of a specific result is given. 3.2. Client’s
Duty: The Client is responsible for providing all required information and
documentation in a timely, complete, and accurate manner. The Consultant is not
liable for delays or damages resulting from incomplete or inaccurate information
provided by the Client. 3.3. Housing: The Consultant provides support in the
housing search but does not guarantee the successful securing of a rental property,
as final decisions rest solely with third-party landlords and agencies.FEES, TAXES, AND PAYMENT
4.1. All rates are in Euros and exclusive of VAT (BTW), unless stated otherwise. 4.2.
Invoices must be paid within 14 days of the invoice date. 4.3. The Consultant
reserves the right to adjust rates annually or in the event of significant changes in
Dutch tax legislation that directly affect the cost of services.LIMITATION OF LIABILITY (AANSPRAKELIJKHEID)
5.1. The Consultant’s total liability for any damages arising from the services shall be
strictly limited to the total amount of the fees paid by the Client for the specific
service in question. 5.2. Third-Party Acts: The Consultant shall not be liable for any
acts, omissions, or delays caused by third parties, including but not limited to
government authorities (IND, Gemeente), banks, moving companies, or landlords.
5.3. Liability for indirect or consequential damages (e.g., loss of profit, loss of
savings, or emotional distress) is explicitly excluded.COMPLAINTS AND NOTICE
6.1. Complaints regarding the services must be reported in writing to the Consultant
within 14 days of discovery or completion of the service, failing which the Client
waives all rights to any claim.INTELLECTUAL PROPERTY
7.1. All documents, guides, templates, and materials provided by the Consultant
remain the intellectual property of the Consultant and may not be reproduced or
shared with third parties without prior written consent.CONFIDENTIALITY & DATA PROTECTION (AVG)
8.1. Both parties shall maintain the confidentiality of all sensitive information obtained
during the agreement. 8.2. Personal data will be processed in accordance with the
Dutch Data Protection Act (AVG). Please refer to our Privacy Statement for details.FORCE MAJEURE
9.1. Neither party shall be liable for any failure to perform its obligations if such
failure is caused by circumstances beyond its reasonable control, including
government delays, strikes, or technical failures of official portals.GOVERNING LAW AND JURISDICTION
10.1. These Terms and Conditions are governed exclusively by Dutch Law. 10.2.
Any disputes shall be submitted to the competent court in the district where the
Consultant is established (The Netherlands)